Privacy Policy

ECV Office Supplies

Effective Date: August 25, 2026

Company: ECV Office Supplies, Inc

Website: ecvofficesupplies.com

Contact Email: ecvofficesales@gmail.com

ECV Office Supplies, Inc., a corporation duly organized and existing under the laws of the Republic of the Philippines including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). This policy outlines how we handle your personal information across our website and integrated communication systems—including Facebook Messenger, WhatsApp, Viber, and Email—managed through our locally hosted Odoo enterprise system on DigitalOcean. As a business entity that handles and collects information from our business clients, we are limited to collecting such information for the following purposes, insofar as they relate to our business transactions:

Information We Collect

We collect personal data required to fulfill orders, process inquiries, and provide support:

Contact & Identity Details: Name, email address, contact numbers, and delivery/billing addresses.
Omnichannel Communications: Interaction history and messages sent to us via Facebook Messenger, WhatsApp, Viber, or Email.
System & Transaction Logs: Purchase records, invoice details, and technical logs (IP address, browser type) recorded when accessing our site.

How We Process Your Data

Your data is processed strictly for legitimate business operations:

Unified Messaging: Inquiries originating from Facebook Messenger, WhatsApp, Viber, and Email are routed into a single platform so our team can respond effectively.
Order Fulfillment: Processing requests, issuing invoices, and coordinating localized deliveries in Davao City and surrounding regions.
Service Quality & Records: Retaining communication context to ensure continuous support and comply with accounting and statutory tax obligations.

Server Infrastructure &
Third-Party Services

Local Hosting Infrastructure: Our Odoo deployment is hosted on a secure Virtual Private Server (VPS) via DigitalOcean. We apply administrative and technical measures to shield server databases from unauthorized access or breaches
Third-Party Messaging Gateways: Connections to Meta (Facebook/WhatsApp), Viber APIs, and Email routing servers pass through their respective network protocols. Each provider processes transit data under its own privacy standards.
Data Sharing: We do not sell, rent, or lease customer data to third parties.

User Rights & Data Deletion Requests

Under RA 10173, you hold the right to be informed, access, modify, or request the deletion of your personal data.

Meta Data Deletion Instructions:

To request the removal of your personal data or messaging history originating from Facebook, WhatsApp, Viber, Email, or our Odoo records, contact us directly:

Email Subject: Data Deletion Request - [Your Name]
Body: State the specific phone number, social handle, or email address used during your interactions with us.
Processing: Requests will be processed within 15 business days, followed by a written confirmation.

Contact Us

For any privacy-related inquiries, data correction requests, or questions regarding our privacy practices, reach out to us: